Amendments and Returns
I’ve noticed a mistake, can I change my order?
If you’ve uploaded your own design or used one of our templates | Online Design Tool please check your design carefully before you confirm your order. We offer fantastic prices by automating our process. We don’t want you to be unhappy with our printing so please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then call us straight away on 01908 696999 and we will do our best endeavours to correct the error before printing although we may ask you to cover a small artwork charge to correct the mistake if we haven’t already printed it.
There’s something wrong with my order. What do I do?
We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.
Can I cancel my order?
If you’ve placed an order that requires design or a re-order with amendments contact us on 01908 696999 to change or cancel your order.
If you’ve uploaded your own design or used one of our Online Designer templates, once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin – so please contact us immediately to see what we can do.
As far as we are aware, we are the only printing company to offer a no quibble guarantee on orders up to £100 in value. So, if you are in any way dissatisfied with your print job, please call us on 01908 696999 and explain the issue within 3 days of delivery. Once you return the job to us will refund your card within 5 working days.
In the unlikely event that an item doesn’t meet our published specification (for orders over £100) a refund may only be given at the sole discretion of the digital printing online as they are made to your specification and/or personalised for you.